Power Tools 1993 November - Disc 2/Power Tools Plus (Disc 2 of 2)(November 1993)(HP).iso/hotlines/slidehl/ctg/psoscrpt.txt

Text File | 1992-02-03 | 15KB | 313 lines

What Is Hewlett-Packard's Professional Services Organization?
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The overall objective of this slide presentation is to introduce Hewlett
Packard's Professional Services Organization and the commitment HP
has made in professional services towards helping the customer move to
an open systems environment.

This slide defines the mission of HP's Professional Services
Organization (also known as the PSO).

The PSO's primary charter is to assist customers so they can optimize
productivity and gain the competitive advantage in their business.
This is done through consulting and educational services.
These services provide assistance in doing needs assessments, creating
awareness, planning transitions, understanding and choosing
technologies, setting up pilots, implementing new technologies,
and supporting technologies...just to name a few.
.PA


HP's Professional Services
Open Systems Program Objectives
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This slide defines three objectives of HP's PSO:

o provide a roadmap--
  The PSO has created a roadmap of professional services that will
  help customers through the process of moving to an open
  environment.  This roadmap can be used to assist customers in
  identifying where they are in the process and then to customize
  a portfolio of services that will take them on the most direct
  route for creating an open environment.

o contribute to the business success--
  The PSO is dedicated to contributing to the business success of
  customers.  This is done by delivering the highest quality educational
  and consulting services which range from identifying and
  planning open systems computing solutions to implementing and
  supporting them.

o assist customers in incorporating change--
  The PSO can help customers meet the challenge of change within
  their organization so the corporation can cohesively focus on achieving
  strategic advantage.
.PA


HP's Open Systems Program Highlights Educational Services
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This slide highlights the open systems offering from HP's PSO Educational
Services program:

o Currently, HP offers 9 OSF technology seminars and courses with new
  ones being added to the curriculum as soon as they are available from
  OSF.  We also have over 50 seminars and lecture/lab courses that are
  part of the open systems curriculum.  The seminar introduces managers,
  developers, and administrators to the technology solutions that can
  best enhance the "openness" of current and future computing
  environments.  Specific training courses teach software development
  professionals, system administrators, and end users on how open system
  technologies interact, as well as how to implement, administer, and
  utilize applications and systems in an open environment.

  The curriculum encompasses technologies that span operating systems,
  user environments, networked services, databases, languages, tools,
  and hardware and application interfaces.

o HP offers a very extensive UNIX curriculum and has been doing so for
  the past 10 years.  Courses are available on a wide range of subjects
  for beginner, intermediate, and advanced level users.  Key topic areas
  are administration, software development, database management,
  programming languages, and networking.

o Some seminars and courses provide information about the latest
  technologies and are not tied to a specific vendor's implementation.
  Some lecture/lab courses focus on HP's implementation of standards
  and technologies, however, you can easily apply at least 75 percent
  of the content to other vendor's platforms.  These courses are ideal
  for those in a multiple-vendor environment.  You can take one course
  and leverage it across your entire network of varying implementations.

o There are over 40 worldwide education centers that regularly schedule
  most of the curriculum.  You can be assured of the same consistent high
  quality instruction and environment regardless which center you or your
  staff attend.  Each education center is ideally set up for a learning
  environment that promotes class interaction and hands-on experience.

o All Hewlett-Packard instructors have real-world experience and have
  gone through a rigorous instructor certification program.  They
  continually get involved in activities that keep them current with new
  technologies and they often interact with the divisions that have
  created standards and new technologies.

o Most customer education courses and seminars can be delivered
  onsite at customer's facilities.  Or a course can be exclusively
  delivered to one customer at HP's facilities.  All courses can
  be tailored to your specific needs.
.PA


HP's Open Systems Program Highlights Consulting Services
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This slide highlights the open systems' offerings from HP's PSO Consulting
Services program:

o HP has created teams of consultants worldwide that are dedicated to
  delivering consulting on open systems technology.

o Strategic Solutions S.W.A.T. (Strategic Weapons and Tactics)
  teams have been established to demonstrate the latest
  technologies referencing customers' current environments.
  They also provide assistance with prototyping and creating pilots
  at the customer's site.

o Hewlett-Packard offers open systems consulting services that are
  designed to guide customers through the entire process of moving
  to an open environment.  These services include needs assessment,
  benefits analysis, IT strategy consulting, migration planning,
  and business information strategy consulting.

 As an example, the OSE (Open Software Environment) Workshop
 is designed for those who need a fast start to open systems
 and is customized to leverage customers' current environments.
 It is a two-day customized interactive consulting workshop that
 can be delivered at sales offices, at customers' sites or
 at division headquarters.

 The OSE Workshop focuses on:

 -helping customers design their own open software architecture
 -refining plans for migration to open systems
 -providing guidelines for incorporating new technology

o HP's proven consulting methodology which is modular in design has been
  proven effective over the past 10 years.  It is optimized for focused
  areas and ensures consistency, quality, reduced risk, and fast
  implementation.

  HP's tailored solutions offer flexibility (buy only what you
  need) and customization which address both large and small problems.
  Specific business needs are met with cost-effective solutions.

o HP has consulted with many Fortune 500 customers and has consistently
  received very high satisfaction ratings.
.PA


The HP Way To A More Open Environment
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This slide illustrates how HP views the customer process of moving
to a more open environment.  It walks customers through the progression
of steps that occur in reaching this open environment.

There are two major points to this slide.

1) The first point is to establish credibility with customers by showing
them that we understand the process from their viewpoint.

Walk them through the slide by stepping through each stage of the process
and pointing out the key players in each of the stages.

At the end, it is important to note that not all customers will go through
this process top down.  Some may start in the middle and move in either
direction from there.

The left hand side of the slide lists the different members of
customers' organizations.  Each of these members is responsible for the
execution of the various stages - those that are indicated in each of
the boxes to the right.

If you were to follow the process top down, here is an example of how you may
proceed.  The key executive will set the vision for the entire corporation.
This in turn determines the business strategy.  In effect, the business
strategy feeds and determines the information systems strategy which is
typically established by the CIO.  The information systems strategy
influences and determines the information technology strategy, for example,
the target architecture, and the IT strategy that is transition planning.
These are established by the MIS/IT managers.  These strategies
help form the basis of a pilot which is typically led by the pioneers,
early adopters and lead teams within the company.  The next step in the
process is implementation and deployment and finally followed by ongoing
support and management.

It is important to note that needs assessment surrounds the entire process
once the business strategy is set.  This is a very important step that
must occur in order to attain the vision that has been established.

HP recognizes that there may be variations of this process but it essentially
captures the major elements.  Once again reiterate that not all customers
will go through this process top down.

The second point to make on this slide is that HP's Professional Services
Organization offers the services that map directly into this process.

Consulting programs exist for each of the stages in the process.
For example, to help customers create their information technology strategy,
HP offers the OSE workshop.  This is intended to help customers design
their software architecture.  To help customers build their business
information strategy, HP has an information systems strategy consulting
service.  To help customers set up their pilots that incorporate the latest
available technologies, HP has Strategic Solutions S.W.A.T. teams.

Education forms the foundation and runs throught the entire process
to ensure success of the move to a more open environment.  The word
education is printed on the background arrow to illustrate this.
In addition, the arrow also shows that education will promote forward
movement.  It is important to note that a particular seminar or course
may be appropriate for more than one type of audience.  For instance,
we offer OSF technology seminars that are appropriate for MIS/IT
managers as well as senior engineers who are assisting with evaluations
of the technologies.

The next slide provides more detailed information about the educational
services that are available.


Footnote to presenter:

Slides five and six are the first two slides in a series that will be
released later on this year from PSD.   This future set of slides will
expand on the customer process slide and the roadmap to open systems.  It
will provide more details on consulting services, educational services, and
how they are integrated to form one roadmap.  Since there is no specific slide
for consulting services at this time, it is important to mention some of the
specific offerings while presenting slide 5.
.PA

HP Educational Services:  A Foundation For Open Systems
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This slide represents a snapshot of educational services that HP offers.

Note that pictorially this slide is a subset of the customer process slide,
the previous slide.  The large arrow box is the same arrow box that
formed the background representing education on the previous slide.
It is a good idea to make this connection so they can see tha HP
offers educational services that form the foundation and are offered
for the different stages throughout the entire process.

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For your information
The difference between educational service offerings and consulting service
offerings is that while HP offers consulting services that are specific to each
stage of the process, an individual educational offering may be appropriate for
more than one stage of the process.  For example, the OSF technology seminars
(education) are appropriate for some members of the organization while in the
information technology strategy stage as well as for others while in the
enterprise-wide implementation stage, whereas the OSE workshop (consulting) is
appropriate only while in the information technology strategy stage.  This is
more difficult to represent graphically and may not be necessary.  The customer
should understand is that we have a combination of services (consulting and
education) to handle all their needs.
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The top level shows the seminars available for the key executive.  These
seminars focus on the business advantages of open systems.  The Cambridge
Technology Executive Seminar is a seminar that HP promotes for key executives
in order to help them attain the vision of open systems.  In addition to this,
the sales organization sponsors HP Executive Seminars on related topics.

The rest of the slide depicts the educational offerings appropriate for
different aspects of open systems depending on where one is in the process.

Just step through each section highlighting the main objective of each
of the educational services.

For instance, the offerings listed under open systems awareness are for those
who want to gain a high-level understanding of concepts and capabilities of
open systems technologies.   The next level, technology demonstration,
highlights The Open Systems Hands-On Workshop which provides hands-on
experience using and demonstrating various open systems technologies.
The seminars offered in the section labeled technology understanding
are for those who need to understand and evaluate the capabilities
of the various technologies.  And finally, there is a wide variety
of seminars and lecture/lab course available for those who are implementing
open systems technologies in the development, user, operating, network
and database environments.

It is important to note that there is not a one-to-one correlation of
the left column of members of the organization to the courses and seminars.
Many of the courses and seminars are appropriate for more than one type
of audience.  For example, the Open Systems Concepts and Capabilities Seminar
may be attended by anyone who needs a high-level understanding of
open systems, not just CIOs or technology managers.

For more information on the open systems curriculum, you can refer the
audience to the HP Education catalog that is available in the literature
racks or at the education centers or available by request by calling the
Customer Registration Center, 1-800-HPCLASS (1-800-472-5277).